Privacy Policy

1. Introduction

SeniorHome.ca ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at seniorhome.ca. This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

2. Information We Collect

Information You Provide

• Account information (name, email address) when you sign up
• Inquiry details (name, email, phone, message) when you contact a community
• Contact form submissions (name, email, subject, message)
• Reviews you submit on community profiles
• Community profile information if you manage a listing

Information Collected Automatically

• IP address and approximate location (city/province) for geo-personalization
• Browser type, device type, and operating system
• Pages visited, time spent, and referring URL
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide and maintain our services
• To connect families with senior living communities via inquiry forms
• To personalize your experience (e.g., showing nearby communities)
• To send account-related communications (login links, claim updates)
• To send optional notification emails (leads, reviews, weekly digest) based on your preferences
• To prevent spam and abuse (reCAPTCHA)
• To improve our website and services

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• With communities: When you submit an inquiry or tour request, your name, email, phone, and message are shared with the community you contacted.
• Service providers: We use Supabase (database/auth), Vercel (hosting), Resend (emails), and Google reCAPTCHA (spam prevention). These providers process data on our behalf.
• Legal requirements: We may disclose information if required by law or to protect our rights.

5. Data Retention

We retain your account information for as long as your account is active. Inquiry data is retained for the community to manage their leads. You may request deletion of your account and associated data at any time by contacting us.

6. Your Rights

Under PIPEDA and applicable provincial laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for optional communications
• File a complaint with the Office of the Privacy Commissioner of Canada

7. Cookies

We use essential cookies for authentication and session management. We use Google reCAPTCHA which may set cookies to prevent spam. We do not use advertising or tracking cookies.

8. Security

We implement industry-standard security measures including encrypted connections (HTTPS), row-level security on our database, and secure authentication via Supabase Auth. However, no method of transmission over the Internet is 100% secure.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us.